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Reviewing delivery capability
The knowledge gathering and analysis process
should also generate an understanding of the structure and dynamics
of the delivery system, and the culture and resources of
organisations within it. This will provide valuable context for the
development of the new strategy by identifying the strengths that
can be built upon, highlighting inefficient structures and processes
that need to be re-visited, and gauging the overall capacity of the
system to change. Considering delivery capability at this stage,
rather than as a post-strategy implementation exercise, is essential
if the new strategy is to be truly deliverable.
System Structure & Dynamics
The starting point for reviewing
delivery capability is to understand the structure and dynamics of
the system. This will involve understanding the role of each
organisation in the delivery system and the nature of the
relationships between them. It will be of particular interest to
examine each organisation's focus and priorities and explore the
degree to which these are shared across the system. In addition, the
sources and formulae for funding, the flows of information, and the
arrangements for accountability and decision making all play a key
role in determining the dynamics and performance of the system.
Organisational Culture
An understanding of
organisational culture will highlight the context in which any
change will have to take place. The underlying values and beliefs of
a culture shape the more visible aspects of an organisation such as
behaviours and systems, and will have an important influence on the
capacity of an organisation to adopt the implications of the new
strategy. Identifying key decision-makers and those who hold power
is also important for gaining buy-in and ensuring successful
delivery.
Available Resources
Consideration should also be
given to the available resources and competencies of organisations
in the delivery system. Identifying relevant areas of expertise will
enable the new strategy to be shaped to capitalise on existing
strengths. It is also helpful to identify any gaps in an
organisation's activities or competencies, and any existing
resource or budget commitments, that may limit their ability to
deliver the new strategy.
This understanding of delivery capability provides a guide to the
starting point and the context for future change. As the new
strategy is developed it will help to identify the extent of change
required for successful implementation, and provide an indication of
how feasible this will be.
Useful links:
> organisational analysis
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